Shipping policy

Shipping Policy

Effective October 25, 2026. This policy explains how we prepare, ship and deliver orders placed on myhematix.com.

1. Where we ship

We ship to the countries offered at checkout. If your country is not listed, we cannot ship there yet.

2. Preparing your order

Orders are prepared within 1 to 3 business days (Monday to Friday, excluding holidays). During busy periods such as sales and holidays, this can take a little longer; if your order is significantly delayed, we will let you know.

3. Shipping costs

  • ROCK SOLID gummies: free shipping, including subscription refills.
  • Men's and women's bracelets: $9.95 (£6.95 in the UK), which includes protection against loss, theft and breakage.
  • Any other fees are shown at checkout before you pay.

4. Delivery times

Delivery times depend on your destination, the carrier and customs, so we do not promise a delivery date. Delays can also come from weather, peak seasons or address problems.

5. Tracking your order

Once your order ships, you receive a confirmation email with a tracking link. Tracking can take 24 to 72 hours to show the first update. You can follow your parcel at any time on our Track Order page.

6. P.O. boxes and parcel lockers

We can deliver to P.O. boxes and parcel lockers where the carrier supports them. If your address cannot be served, we will ask you for another one.

7. Your shipping address

Please make sure your address is complete and correct at checkout. If you spot a mistake after ordering, email help@myhematix.com straight away; once an order has shipped, we may not be able to change the delivery address.

If a parcel comes back to us or cannot be delivered because the address provided was incorrect or incomplete, or because the parcel was refused or not collected, we ship it again once you confirm the corrected address and pay the re-shipping fee on our dedicated page ($9.95 in the US, £7.95 in the UK, 14.95 AUD, 13.95 CAD or 16.95 NZD). Our team sends you the payment link for your order. These orders are not refunded.

8. Customs, duties and taxes

Orders shipped outside the United States may be charged customs duties, taxes, VAT or import fees by the destination country. These charges are not included in your order total and are paid by the recipient. Customs checks can also slow delivery.

9. Split shipments

Items from the same order sometimes ship separately. In that case, you receive a tracking link for each parcel.

10. Missing, lost or damaged parcels

If tracking shows "Delivered" but you cannot find your parcel, check around your delivery address and with neighbours or household members, then email us with your order number. If your order arrives damaged, email us as soon as you can with your order number and photos of the item and packaging. We will look into it and help you as described in our Refund Policy.

11. Returns and refunds

Returns, refunds and the international final-sale rule are set out in our Refund Policy.

12. Contact

For any shipping question, email help@myhematix.com. We reply within 24 to 48 hours on business days.