Return & Refund Policy

Effective: September 13, 2026 at 19:17 UTC. The 30-day gummies satisfaction guarantee below applies to orders placed on or after the effective time above. For earlier orders, we honour the guarantee offered at purchase, including the previous 90-day gummies guarantee where it applied. If a more generous guarantee was advertised or agreed when you placed your order, we will honour that promise. This policy does not reduce your mandatory consumer rights.

This policy covers purchases made directly from myhematix.com, including Hematix men's bracelets, women's bracelets and Daily T-Support / ROCK SOLID gummies. For purchases from another retailer, contact that retailer; any rights you have against us under applicable law remain unaffected.

Withdraw from a contract / request a return or cancellation

To submit a request online, sign in with the email used for your order, open the order and select the available return or cancellation action. We review requests under this policy and applicable consumer law. Submitting a request does not automatically issue a refund. You can also notify us by email; exercising a statutory cancellation right does not require our approval.

At a glance

• Men's and women's bracelets: the same additional 30-day support for defects, damage and incorrect items, starting on delivery.
• Gummies: a limited 30-day satisfaction guarantee on your first gummies order. Try one pouch; keep all additional pouches sealed. See the conditions below.
• Faulty goods, delivery problems and statutory returns: separate rights apply. The 30-day commercial windows do not shorten those rights.

1. Men's and women's bracelets — the same terms

If your bracelet arrives damaged, defective or incorrect, or develops a manufacturing defect within 30 days of delivery, email help@myhematix.com within that period. Once the issue is verified, you may choose a replacement at no cost or a refund of the amount paid for the affected item, including applicable tax and delivery charges where required.

Normal use does not disqualify a genuine manufacturing-defect claim. This additional commercial offer does not cover accidental damage, loss after receipt, misuse, unauthorised alterations or ordinary wear that is not caused by a defect. It is not a satisfaction or change-of-mind guarantee. Any more favourable promise made at purchase, and your statutory rights described below, still apply.

2. Gummies — 30-Day Limited Satisfaction Guarantee

If you try our gummies and are not satisfied, you can request a refund under this voluntary offer subject to all of these conditions:

1. First order only: the offer applies to your first gummies order from myhematix.com, with one voluntary satisfaction refund per customer. Repeat orders are not covered by this satisfaction offer. Faulty-product and other mandatory rights apply to every order.
2. 30 days from delivery: email us within 30 calendar days after you receive your gummies. Give your order number or another reasonable proof of purchase and tell us briefly that you are requesting the satisfaction guarantee. A request received on time remains valid while we process it.
3. One trial pouch: you may open and try one pouch. That pouch can be partially used or empty. Keep every additional pouch from the order unopened, with its original seal intact. This also applies to a free second pouch in a Buy 1, Get 1 offer. Opening additional pouches makes the order ineligible for this voluntary satisfaction offer only.
4. Return the remaining items if requested: we may ask you to return the trial pouch and all additional sealed pouches, including free pouches, using our prepaid label. Keep the trial pouch if reasonably possible; losing its empty packaging alone will not disqualify a claim that can otherwise be verified. Dispatch any requested return within 14 days after receiving our label and instructions. Contact us before that deadline if you need a reasonable extension. Our delays do not count against you.
5. Refund based on what you paid: an eligible claim covers the full amount actually paid for the gummies in that first order after discounts, plus the related tax. For a Buy 1, Get 1 bundle, we refund the bundle price you paid; we do not invent a separate charge for the free pouch. There is no restocking fee or deduction for using the trial pouch. We also refund standard outbound delivery charges attributable to the eligible gummies. Separately selected premium-delivery upgrades and optional shipping-protection fees are excluded, unless a refund is required by law or was promised at purchase. Unrelated products are not part of this gummies satisfaction offer.

You do not need to finish a pouch, use the product for a minimum number of days, provide medical records, obtain a laboratory test or prove a change in testosterone. This is a satisfaction offer, not a guarantee of a particular medical or physiological result. If you experience an adverse reaction, stop using the product and contact us; continued use is never a refund condition.

The offer excludes resale purchases, repeat satisfaction claims, items already reimbursed and claims supported by demonstrably false evidence. We may ask for reasonable information to verify a purchase or investigate suspected abuse. We will explain any refusal and review relevant evidence you provide. These controls do not remove legal remedies or a payment-provider dispute right; the same loss cannot be reimbursed twice.

3. Faulty, unsafe, damaged or incorrect products

Contact us promptly if any product is faulty, unsafe, damaged or different from what you ordered. Include a description and, where reasonably available, photos of the item, packaging or batch number. Photos and original packaging are not absolute requirements where other reasonable evidence establishes the problem.

Depending on applicable law and the issue, you may be entitled to a repair, replacement or refund, including relevant delivery costs. Opened packaging, a discounted price, a free bundle item or expiry of our commercial guarantee does not by itself remove these rights. We cover necessary return costs for a verified fault and provide a prepaid label or reimburse reasonable postage. Do not send back a product that may be unsafe until we have given appropriate instructions.

4. Missing packages and delivery problems

If your order has not arrived or appears to have been delivered incorrectly, email us so we can investigate with the carrier. A tracking scan marked “delivered” does not automatically close your claim. You do not need to purchase shipping protection to receive the delivery remedies required by law. We will arrange the appropriate replacement or refund where the order was not delivered as required. Please notify us as soon as you notice a problem; our commercial return windows do not end a valid non-delivery claim.

5. Change of mind and mandatory consumer rights

Outside the gummies satisfaction offer or a more favourable promise made at purchase, we do not offer an additional voluntary change-of-mind return programme. However, where the law gives you a cancellation or refund right, we honour it.

Any non-waivable cancellation, delivery, product-quality or refund rights in your jurisdiction take priority over inconsistent commercial conditions in this policy. Gift cards are excluded from our voluntary return offers, except where a refund or redemption is required by law or promised at purchase.

6. How to request a return or refund

1. Email help@myhematix.com with your order number or other proof of purchase, the affected product and your request.
2. We normally reply within 24–48 hours on business days. For a return, we provide the correct return address and a free prepaid label. If a label cannot be supplied locally, we will arrange another method at our cost before dispatch.
3. Keep your return receipt or tracking proof. Please use the return address we provide, rather than the address printed on the original parcel or our business correspondence address. Contact us before sending a voluntary return; this does not make statutory cancellation dependent on our approval.

We do not charge restocking fees. We do not deduct the postage covered by our prepaid return service from an eligible refund.

7. Refund processing

We notify you of the outcome after reasonable verification and, if applicable, receipt or proof of return. Approved refunds are issued to the original payment method within 5–7 business days, or sooner where the law requires. We do not substitute store credit unless you agree. Your bank may need additional time to display the credit; if it has not appeared within 15 business days after approval, contact us.

Refunds cannot exceed the refundable amount actually paid for the relevant purchase, except for any additional reimbursement or compensation required by law. Earlier refunds for the same items are taken into account.

Contact

Hematix
Email: help@myhematix.com
Business correspondence: Miami Tower, 100 SE 2nd Street, Miami, FL 33131, USA.
Please obtain the correct return address from our support team before shipping a parcel.